Return Policy

Last Updated Aug 9, 2021

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Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.  Please see below for more information on our return policy. 

Returns

All returns must be postmarked within thirty (30) days of the purchase date.  All returns items must be in new and unused condition, with all original tags and labels attached

Return Process

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

JUPdog

Attn: Returns

2533 Beach Ct.

Riviera Beach, FL 33404

Please note, you will be responsible for all return shipping charges.  We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item(s), we will process your return or exchange.  Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify by email when your return or exchange has been processed.

Exceptions

• Dog Treats, Dog Food, Dog Chews

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange

Questions

If you have any questions concerning our return policy, please contact us at:

561-768-9650

support@jupdogfl.com